Where do I start?

It’s been over 2 months now and our landline is still dead, and it’s not the first time. As I mentioned before, we’ve been having never-ending problems with our phone line over the past 4 years.

What gets on my nerves is the fact that till this moment, no one has had the decency to send us a technician to check up our line and just tell us what the damn problem is. We call Tunisie Telecom every damn week, we went there in person more than once, we filed a stupid complaint and after my last visit there their solution is: go file yet ANOTHER stupid complaint in the main office!!

After that my husband goes again and they give him a couple of numbers to follow up on the problem himself (yep, coz they’re too busy drinking coffee and gossiping all day long, poor things). It gets even better: one of the numbers is always busy, the other is apparently placed in an office where no one’s willing to pick up the god damn phone!

If we’re bad clients I’d take that shit, but we pay our bills on time and we’ve never caused any problems any time our line went dead, but seriously, ENOUGH IS ENOUGH!

I’m not supposed to use my mobile phone to do all my calls, I have a landline and I want to use IT for calling people.

I’m not supposed to drag my baby boy to internet cafés to be able to check my emails and surf the internet.

I’m not supposed to waste my visits to people by getting online at their places because Tunisie Telecom aren’t willing to do their damn job towards their clients and check their lines, let alone fixing them…

What are we supposed to do to know what the problem is? What are we supposed to do to get our line working again!

I’m really FED UP!

It’s such a shame to suffer from such problems in year 2007! And the problem is, we can’t criticize the quality of service provided by Tunisie Telecom, simply because there is NO SERVICE to start with!

This really SUCKS! We’re paying you guys, do your job for God’s sake!